These are the terms for using our website and any of our services.
After floors have been color sealed, regrouted or finished with sealer, we recommend using a diluted solution of ‘neutral cleaner’ to wash them when needed. It’s not necessary to use heavy duty or harsh cleaning agents – neutral cleaner and water are able to handle any normal soil cleaning requirements with no damage to the sealer. Neutral cleaner is a category, not a specific name of a product. It’s usually available at home center outlet stores like Home Depot or Lowes, and also janitorial supply houses and some hardware stores. It is very economical to use and a gallon of concentrate can last the average residential kitchen floor more than a year if used correctly. The key is to use it quite diluted. You can safely use it much less strong than the label says.
Payment schedules are generally spelled out in our service agreements. If not specifically spelled out, payment for one time jobs is half down and balance on day of completion. For ongoing weekly contracts, payments are due weekly.
All down payments or deposits already paid are not refundable if you cancel a job in progress for any reason, because we have already blocked off calendar time for the work, thereby losing other income. If a progress payment is not made on schedule or if a down payment or progress payment is returned by the bank, we reserve the right to cancel all credit and require payment in full to date, or payment in advance before continuing.
We make all reasonable attempts, but not all etches or discolorations or stains may be removable from surfaces we clean, whether the surface is metal, grout, painted wood, tile, carpet or stone.
IF you have a question or complaint about any service, please tell us as soon as possible – we are eager to do a good job for you and will try our best to please you!